Terms & Conditions

Terms & Conditions

Last updated: August 29, 2026.

These Terms & Conditions govern use of flowerof.com and purchases from FLOWEROF. By using the site or placing an order, you agree to these terms.

1. Products and order acceptance

Product photographs, dimensions and option labels are provided to help customers choose. Real preserved botanical materials can vary naturally in color, petal shape, curl and arrangement. The option selected in the live product form is part of the order.

Orders remain subject to payment confirmation, stock and the ability to complete any requested personalization. FLOWEROF may cancel and refund an order affected by an obvious pricing error, unavailable stock or an order that cannot be fulfilled as submitted.

2. Prices and payments

The checkout displays the price, currency, shipping charge and order total that apply before payment. A customer's payment provider may apply its own currency-conversion or account fees.

Available payment methods are those displayed in checkout. FLOWEROF currently provides card payment through Stripe and PayPal entry points. Payment must be authorized before processing begins.

3. Personalization

Customers are responsible for checking names, numbers, messages, selected colors and uploaded reference material before submitting an order. FLOWEROF may contact the customer when an instruction is incomplete or cannot be used as supplied. Production timing may be affected while required information is outstanding.

4. Processing, shipping and customs

Personalized or made-to-order floral pieces may require approximately 3–5 business days of production after payment and order details are confirmed. The currently published standard transit estimate is approximately 7–15 business days after dispatch. These are estimates, not guaranteed arrival dates.

The checkout currently presents free shipping where the order and destination are eligible. The checkout total is the final source for the applicable charge. Carrier selection depends on the destination and is identified in the dispatch confirmation when tracking is available.

Customs review, weather, remote-area delivery, inaccurate addresses and carrier disruption may cause delays. Import duties, taxes or customs fees charged by the destination remain the recipient's responsibility unless checkout expressly states otherwise. See the current Delivery Information.

5. Damaged or incorrect items

Report a damaged or incorrect item through the FLOWEROF contact form within 48 hours of delivery. Include the order reference and clear photographs of the item and packaging. Keep the item and packaging until support confirms the next step.

6. Non-damaged returns and store credit

A non-damaged return must be requested within 14 days of delivery. The item must be unused and kept in its original packaging. Personalized and made-to-order items follow the same 14-day non-damaged return conditions. FLOWEROF will review the request and provide return instructions before anything is sent back. Eligible non-damaged returns are issued as store credit under the currently published policy.

The customer is responsible for the cost of returning an eligible non-damaged item and for using a trackable return service. FLOWEROF is responsible for the return or replacement arrangements when the item is confirmed as damaged, incorrect or affected by FLOWEROF's error, subject to the evidence and contact requirements above.

7. Monetary refunds

When FLOWEROF approves a monetary refund, it is returned to the original payment method and is normally processed within seven business days. The payment provider may require additional time to display the credit. Original shipping charges are not refundable unless the refund results from FLOWEROF's error.

8. Intellectual property

Unless otherwise stated, FLOWEROF owns the site's original product photography, design work and written content. Site content may not be reproduced or used commercially without permission.

9. Site use

Users must provide accurate checkout information, respect intellectual-property rights and avoid unauthorized access, interference, scraping or misuse of the site.

10. Liability and natural variation

Minor natural differences in real botanical materials are not manufacturing defects. Nothing in these terms excludes rights that cannot legally be excluded under applicable consumer law.

11. Governing law and changes

These terms are governed by the laws of Hong Kong. FLOWEROF may update them when its products, checkout or operating policies change. The version displayed when an order is placed applies to that order unless a mandatory law requires otherwise.

12. Contact

Questions about products, orders, delivery, returns or these terms can be sent through the FLOWEROF contact form.