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Privacy Policy
Last Updated: March 31, 2025
At FLOWEROF, we deeply value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, place orders, or engage with our services. By using our site, you consent to the practices described below.
1. Introduction
We specialize in crafting bespoke preserved floral gifts, and your privacy is as important to us as the artistry we pour into every design. This policy applies to all information collected through https://flowerof.com/, including order details, account registrations, and customer communications.
2. Information We Collect
To fulfill your custom orders and enhance your experience, we collect the following:
A. Data You Provide Directly
Order Details: Name, shipping/billing addresses, phone number, email, and custom text (e.g., personalized messages).
Payment Information: Credit/debit card details (processed securely via Stripe/PayPal; we do not store full card numbers).
Account Data: Username, password, and order history (if you create an account).
Communications: Emails, chat logs, or feedback shared with our customer support team.
B. Data Collected Automatically
Device & Usage Data: IP address, browser type, operating system, and pages visited (via cookies and analytics tools).
Cookies: Small text files to improve site functionality, remember preferences, and analyze traffic patterns. You may disable cookies in your browser settings, but some site features may not work optimally.
3. How We Use Your Information
Your data enables us to:
Process Orders: Create and ship your custom floral designs, including sharing necessary details with logistics partners (e.g., UPS/FedEx for delivery tracking).
Communicate: Send order confirmations, shipping updates, and respond to inquiries.
Improve Services: Analyze trends to enhance website performance, product offerings, and marketing strategies.
Marketing: Send promotional emails about new products or offers—only with your explicit consent. You may opt out anytime via the “Unsubscribe” link in emails.
4. Sharing Your Information
We respect your privacy and never sell your data to third parties. Limited sharing occurs only for essential purposes:
Service Providers: Payment processors (Stripe/PayPal), shipping carriers (UPS/FedEx), and IT partners.
Legal Compliance: Disclose information if required by law (e.g., court orders, fraud prevention).
Business Transfers: In the event of a merger or acquisition, customer data may transfer as part of our assets.
5. Your Rights & Choices
You retain control over your data:
Access & Correction: Log into your account to review or update personal details.
Data Deletion: Request removal of your account or order history by contacting [email protected].
Marketing Preferences: Manage email subscriptions in your account settings.
6. Security Measures
We employ industry-standard safeguards to protect your data:
Encryption: SSL/TLS technology secures transactions and sensitive information.
Access Controls: Restricted data access to authorized personnel only.
Regular Audits: Periodic reviews of security protocols to address vulnerabilities.
7. International Data Transfers
As a Hong Kong-based company, your data may be processed globally through our partners (e.g., payment gateways in the EU or US). We ensure all transfers comply with applicable laws, including GDPR and Hong Kong’s PDPO.
8. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from minors.
9. Policy Updates
We may revise this policy to reflect changes in practices or regulations. Updates will be posted here, with the “Last Updated” date adjusted accordingly.
10. Contact Us
For questions, data requests, or concerns about this policy, reach us at:
Email: [email protected]
Mail: FLOWEROF, HK
Our Promise:
Just as every preserved floral gift is handcrafted with care, we treat your privacy with the utmost respect. Thank you for trusting us with your custom creations and personal data.
Crafted with transparency and care.