FAQ: Preserved Floral Arrangements

Last Updated: March 31, 2025 

Payment & Orders

Q1: What payment methods do you accept?

We accept secure payments via Stripe (Visa, Mastercard, American Express) and PayPal. For bulk corporate orders, bank transfers are also available. All transactions are encrypted for security.  

Q2: Can I modify or cancel my order after payment?

Orders can be modified or canceled within 2 hours of placement via our Order Management Portal. After this window, modifications depend on production status—contact us immediately at [[email protected]].  

Q3: Are taxes and duties included in the price?

Prices listed are in USD and include import duties, or customs fees.（But it does not include additional tariffs of individual countries） Customers are responsible for these charges. Currency conversion rates are determined by your payment provider.  

Q4: What is your refund policy?

- Damaged items: Report within 48 hours with photos for a full refund or replacement.  

- Non-damaged returns: Accepted within 14 days for store credit (items must be unused in original packaging).  

Note: Shipping fees are non-refundable unless the error is ours.

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Shipping & Delivery

Q5: How long does processing and shipping take?

Processing: Custom orders require 3–5 business days.  

Shipping:  

UPS Standard Shipping (FREE):

Estimated Delivery: 7–15 business days

Best for: Non-urgent orders or international destinations with flexible timelines.

FedEx Priority Shipping (+$15 USD):

Estimated Delivery: 3–7 business days

Best for: Last-minute surprises or time-critical celebrations.

Note: Transit times are estimates and may vary slightly due to customs clearance or regional logistics.

Q6: Do you offer expedited shipping?

Yes! Express shipping via UPS/FedEx is available at checkout. Delivery times vary by region.  

Q7: How do I track my order?

A tracking number and link will be emailed once your order ships. For delays, contact the carrier directly or our support team.  

Q8: What if my package is lost or delayed? 

We are not liable for delays caused by carriers, weather, or customs. However, we’ll assist in filing claims with the shipping provider. Signature confirmation is required for high-value orders. 

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Packaging & Customization

Q9: How are preserved flowers packaged?

Each arrangement is hand-packed in reinforced boxes with foam inserts to prevent movement. Delicate petals are protected with tissue paper and biodegradable filler.  

Q10: Can I add a gift message or customize the design?

Absolutely! Include gift messages or design preferences at checkout. For bespoke corporate orders (e.g., logos, branded packaging), email [email protected]. 

Q11: Is your packaging eco-friendly?

We use recyclable materials and minimize plastic. Optional luxury gift boxes are made from FSC-certified paper.  

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Preservation & Care  

Q12: How do I store preserved flowers to ensure longevity?

Avoid: Direct sunlight, humidity (>60%), water, and touching petals with bare hands.  

Ideal conditions: Dry, ventilated areas at 15–25°C.  

Cleaning: Use a soft brush or blow dryer on cool mode from 20cm away to remove dust. 

Q13: What if my preserved flowers get wet or moldy?

Moisture exposure: Blot gently with a dry cloth and place in a dehumidified room.  

Mold spots: Dab lightly with rubbing alcohol (70%) using a cotton swab, then air-dry. Avoid harsh chemicals.  

Q14: How long do preserved flowers last?

With proper care, they retain their beauty for 3–5 years. In humid climates, use silica gel packets inside display cases.  

Q15: Can preserved flowers fade or change color?  

Minor fading over time is natural. To slow this, keep them away from UV light and heat sources. 

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Product-Specific FAQs

Q16: Are preserved flowers safe for people with allergies?  

Yes! They’re hypoallergenic as they undergo a dehydration process that removes pollen.  

Q17: Can I combine preserved flowers with fresh ones?

Avoid direct contact with water or fresh stems, as moisture may damage preserved petals. Use separate vases.  

Q18: Do you offer warranties against defects?

We guarantee against manufacturing defects for 90 days. Contact us with photos for assessment.  

Q19: Can I request specific flower varieties or colors?

Yes! Our designers work with over 50 preserved flower types, including roses, hydrangeas, and eucalyptus. Submit requests at checkout.   

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Corporate & Bulk Orders

Q20: Do you offer discounts for large orders?

Volume discounts apply for orders over 50 units. Contact [email protected] for tailored quotes. 

Q21: Can you handle event or wedding floral designs?

Absolutely! Our team specializes in large-scale installations and themed arrangements. Schedule a consultation here.  

Need More Help?

Email [email protected] or chat live on our website.

Crafted with care to keep beauty timeless.