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Delivery and production information
This page explains the current FLOWEROF order-processing and delivery estimates. Dates are estimates rather than guarantees because product preparation, destination, customs and carrier conditions can change.
Order processing
Personalized or made-to-order floral pieces may require approximately 3–5 business days of production after payment and order details are confirmed. Processing and transit are separate stages.
If an order is needed for a birthday, anniversary, wedding or memorial date, contact FLOWEROF before ordering. Do not rely on an estimated arrival date until the timing has been confirmed in writing.
Shipping cost and estimated transit
The FLOWEROF checkout currently presents free shipping where the order and destination are eligible. The checkout total is the final source for the shipping charge that applies to an order.
The currently published standard transit estimate is approximately 7–15 business days after dispatch. Customs review, remote-area delivery, address problems, weather and carrier disruption can extend the journey. FLOWEROF does not currently present a selectable paid express service in checkout.
Orders are dispatched from Hong Kong using a tracked service selected for the destination. The carrier shown in the dispatch confirmation is the carrier for that order.
Tracking, customs and delivery
- When tracking is available, the dispatch confirmation provides the tracking reference or link.
- Import duties, taxes or customs fees charged by the destination are not included unless checkout expressly states otherwise.
- Check the recipient name, address, postal code and contact details before payment. A dispatched parcel may not be reroutable.
- Follow the carrier's instructions if a delivery attempt is missed or a parcel is held for collection.
Delayed, damaged or missing orders
If tracking has not updated for an unusual period, or the parcel appears delayed or missing, use the FLOWEROF contact form and include the order reference and tracking information.
If an item arrives damaged or incorrect, contact FLOWEROF within 48 hours of delivery and provide clear photographs of the item and packaging. Keep the item and packaging until support confirms the next step.
Returns and refunds
Return eligibility, store credit and monetary-refund conditions are explained in the FLOWEROF Terms & Conditions. Contact support before sending anything back so the correct return instructions can be provided.
Last updated: August 29, 2026.