Delivery Information

Thank you for choosing our bespoke preserved floral keepsakes! Each piece is a labor of love, meticulously crafted to turn your heartfelt moments into timeless art. Below, you’ll find everything you need to know about our production and delivery process to ensure your gift arrives perfectly and on time.

Custom Order Timeline

Production Time (3–5 Business Days): Since every piece is made-to-order, we begin crafting your design only after your order is confirmed. Our artisans take 3–5 business days to hand-assemble your floral arrangement, ensuring every petal and detail aligns with your vision. Tip: For time-sensitive gifts (e.g., birthdays, anniversaries), we recommend placing orders at least 10–14 days in advance to account for both production and shipping.

Shipping Options & Transit Times

All orders are shipped from Hong Kong via tracked courier services. You may choose between:

UPS Standard Shipping (FREE):

Estimated Delivery: 7–15 business days

Best for: Non-urgent orders or international destinations with flexible timelines.

FedEx Priority Shipping (+$15 USD):

Estimated Delivery: 3–7 business days

Best for: Last-minute surprises or time-critical celebrations.

Note: Transit times are estimates and may vary slightly due to customs clearance or regional logistics.

What Makes Our Shipping Special?

Secure & Discreet Packaging: Your custom framed gift is wrapped in reinforced, crush-proof materials to protect its delicate floral layers. The outer box is plain (no branding) to preserve the surprise.

Global Reach: We ship worldwide! Customs fees (if applicable) are the responsibility of the recipient, but we handle all export documentation for smooth border clearance.

Real-Time Tracking: Once dispatched, you’ll receive a tracking link to monitor your gift’s journey until it reaches its destination.

Important Notes

Address Accuracy: Double-check your shipping details during checkout. We cannot reroute packages once they’re en route.

Delivery Attempts: Couriers will typically attempt delivery twice. If unsuccessful, the package may be held at a local depot—ensure your recipient’s contact info is up-to-date.

Damaged or Lost Items: While rare, if your gift arrives damaged or goes missing, contact us within 48 hours at support@flowerof.com with photos/documentation. We’ll resolve it swiftly!

Why Trust Us?

Handcrafted with Care: Each frame is assembled by skilled artisans who treat every order as a personal project. No mass production—just your story, preserved in blooms.

Transparent Process: From the moment you submit your custom text (e.g., “Happy 30th, Sarah! Forever Blooming, Just Like You”), we keep you informed at every step.

Eco-Conscious: Our packaging uses recyclable materials wherever possible, aligning with our commitment to sustainability.

Final Thought:

A custom gift is more than an item—it’s a memory frozen in time. We’re honored to be part of your special moments and will do everything to ensure your preserved floral masterpiece arrives as stunning as the day it was crafted.

Ready to create magic? [Start Designing Now →]

Last updated: March 31, 2025